Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to help@handtoolscity.co.uk.
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Pre Sale Questions
We currently ship exclusively to the United Kingdom.
We offer free shipping on all orders—no extra cost, no surprises. 🚚 Want early access to deals, tool tips, and exclusive drops? 👉 Join our community and stay ahead of the game!
We accept PayPal and other secure payment options at checkout for a smooth and secure shopping experience.
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once an order has been dispatched for shipping, we may not be able to make modifications.
Our estimated delivery time is 6-12 days. You will receive a tracking number once your order has been dispatched.
Once your order has been shipped, we will send you a tracking number via email. You can use this number on our Order Tracking page to check the status of your shipment.
Yes, we can provide VAT invoices upon request. Simply contact our support team with your order details.
Yes, many of our products come with a manufacturer's warranty. Please check the product page for specific warranty details or reach out to us if you need assistance.
We stand by the quality of our products and offer a hassle-free refund and reship policy:
- Refund or reship if the package is lost.
- Refund or reship if the item arrives damaged (excluding minor package damage).
- Refund or reship if the item is not delivered within 30 days.
For more details, please refer to our Return Policy.